Michael S. Spivey

Working as an Operations Manager, Project Manager, and Consultant over a 17 year career in the financial services industry, Mr. Spivey has a wide range of experience from front-line management to managing enterprise wide change initiatives.
Mr. Spivey’s special expertise focuses on project and program management, as well as the facilitation of worksessions which bring business and technical resources together to focus on improving overall business performance. This is accomplished through the numerous practical techniques that Mr. Spivey models during joint business and technical worksessions. Mr. Spivey’s “hands-on” approach to project management and process design, is such that he works to assist organizations to better understand the process of defining project scope, gathering business requirements, and capturing current and future business processes to support the successful implementation of large change initiatives. As a facilitator, he also works with organizations to transfer the knowledge of these techniques to associates so that they can be applied to both current and future project work.

As an experienced project manager and process designer, Mr. Spivey has worked on numerous consolidation efforts – from both the operational and technological perspective. These efforts involved the transfer, consolidation, and re-engineering of back-office processes from one site to another as well as consolidation of various internal systems.

Mr. Spivey also has experience in the e-Commerce and personnel arenas, managing projects that had enterprise wide impacts such as the development and integration of personnel tools that could be accessed via an internal portal.

In addition to working as a project manager and senior consultant, Mr. Spivey also has professional experience managing large groups of associates across various organizational levels – from front-line associates to unit/project managers.

Education and Professional Involvement

Mr. Spivey holds a Master of Arts degree in Human Resource Development from The George Washington University, a B.A. in Spanish, and a B.A. in History, both from the University of North Carolina at Charlotte. Also, he holds Myers-Briggs Type Indicator (MBTI) certification, and uses the MBTI and its principles regularly with his clients. He is also a certified Project Management Professional (PMP®) with the Project Management Institute, and a Certified Professional Facilitator with the International Association of Facilitators.

His professional career began in the area of credit card operations, where he progressed from front-line associate to management positions. For 12 of the 16 years of his professional experience, Mr. Spivey has worked in a variety of management positions with Bank of America. Mr. Spivey has managed a wide range of operational units from call centers to a project program office. During his career, Mr. Spivey has also worked as a project and process re-design manager, for a number of system and operational initiatives.
For the past two years, Mr. Spivey has worked with multiple organizations as a senior consultant, facilitating re-definition and implementation of initiatives that impacted the entire enterprise. He is co-author of the book “The Project Meeting Facilitator”, to be released by Jossey-Bass in September 2007.

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